Accessibility statement
Shays Estate wants every staff member, tenant and agent — including blind, low-vision, deaf and hard-of-hearing people — to use this system on their own.
Standards we follow
The system is built toward the Web Content Accessibility Guidelines (WCAG) 2.2 level AA, the European standard EN 301 549, and WAI-ARIA for screen readers. This is our own assessment; we keep testing and improving.
- WCAG 2.2 AA
- EN 301 549
- WAI-ARIA 1.2
- Section 508
What is available
- Accessibility button (♿) on every page: text size up to 150%, high contrast, easy-read font, underlined links, big cursor, stop animations.
- Full keyboard use with a "Skip to main content" link and a clear focus outline.
- Works with screen readers (TalkBack, VoiceOver, NVDA, JAWS): buttons have names, new messages and alerts are announced.
- Read aloud: read a whole page, or any text you click.
- Type by voice (dictation) into chat, SMS and forms.
- For deaf users every sound also shows a screen flash, a written pop-up and phone vibration. Office contact is by chat and SMS — no phone call is required.
- Light and dark themes, and colours are never the only way information is shown.
- Kiswahili and English throughout.
- Works on phones and can be installed as an app; zoom is never blocked.
Keyboard shortcuts
- Tab / Shift+Tab
- Move between links, buttons and fields
- Alt+A
- Open or close the accessibility panel
- Alt+V
- Listening… say e.g. “open payments” or “search Juma”
- /
- Jump to search (staff)
- Esc
- Close a menu, dialog or panel
- Ctrl+Enter
- Send an SMS
Known limits
Some older uploaded documents (scanned PDFs and photos of contracts) are images and cannot be read by screen readers. Voice reading and voice typing depend on your browser; Chrome and Edge work best. If something blocks you, tell us and we will help directly.
Need help or found a barrier?
Call, SMS or WhatsApp the office, or send an email. We aim to reply within 2 working days and can fill any form for you.
0669 094 139 info@shaysestate.com
Last reviewed: 12/10/2026